When using the printer, the most common problem is ribbon failure. We,Only Industry Ribbon would like to share with our customers some of suggestion and solution of ribbon failure for your reference.
1. The drive wheel belt wear or breakage
Since the drive belts were used too long,or the character chain rub drive belt seriously. The solution is to adjust the position of the character chain,avoiding rubbing against the drive belt, if it has broken, replace it promptly.
2. The thermal transfer ribbon is jammed
The edge of the thermal transfer ribbon is being fluffed off, and the ribbon wheel is easily entangled, resulting in the ribbon wheel is jammed and not being properly retracted into the ribbon cartridge well. The solution is that opening the printer,also the ribbon arm and the hammer row interlock handle, gently pull the ribbon from end of the ribbon cartridge, and then interlock the ribbon arm and the hammer row interlock handle, turning on the power, the thermal transfer ribbon will be put back to the ribbon cartridge after self-testing.
3.Thermal transfer ribbon motion sensing signal is interrupted
First, please check whether the ribbon motion sensing signal line is damaged or not. If it is broken, replacing the signal line directly, then check whether the ribbon motion sensing signal line at the J6 socket is damaged,or contacting is not good, please replace it or plug in the signal line as well.
4. The ribbon is broken
Thermal transfer ribbon tension is too large, breaking the seam cause the ribbon is breakage. The solution is that the broken part could be cut off or re-sewed.
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